Privacy notice.

What we collect

When you complete a form on this site we collect what you type: name, email, phone, company, and your answers to the questions on that form. We also record the page you submitted from and the time. If you book a call we collect the booking details. If you become a client or member we hold the contract, invoices and the correspondence between us.

Why we use it

• To respond to your application, enquiry or waitlist request, and to decide whether a programme is the right fit.
• To deliver the service you buy and to bill for it.
• To send you the downloads, emails and messages you asked for, which you can stop at any time using the link in any email or by replying STOP to any text.
• To keep records we are legally required to keep, including for tax.

Our lawful bases are contract, legitimate interests (running and promoting our business to people who have asked to hear from us) and consent where we ask for it. We do not sell personal data.

Who sees it

Our CRM, email and booking tools process data on our behalf under contract. Our accountants see billing records. Nobody else, unless the law requires it. Some processors store data outside the UK under standard contractual safeguards.

How long we keep it

Enquiries that go nowhere are deleted or anonymised after 24 months. Client and member records are kept for six years after the relationship ends, for tax and limitation purposes.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to marketing, and complain to the Information Commissioner's Office (ico.org.uk). Email [email protected] and we will respond within one month.

Cookies

This site uses only the cookies needed to make the forms and booking pages work, plus basic analytics. We do not run advertising trackers on this site.