Terms of business.

1. Who we are

369 Construction Universe Group Ltd is registered in England and Wales, company number 14645734, with its registered office in Thornton-le-Dale, North Yorkshire. In these terms "369", "we" and "us" mean that company. "You" means the person or business buying a service from us.

2. The services

We sell four kinds of service, each described on its own page of this site:

• The 369 Programme, a fixed-length commercial systems programme for construction business owners.
• Systems build and retainer, delivered under the 369 Automated Marketing name: websites, funnels, CRM configuration, automations, review and follow-up systems, and ongoing hosting and support.
• One-to-one commercial and quantity surveying work with John Ellis.
• Memberships: the 369 Create community and, from Q1 2027, the 369 Self-Build Programme.

The scope, price and start date of any paid service are confirmed in writing before work starts, by proposal, order form or signed agreement. Anything not written down is not in scope.

3. Price and payment

All prices exclude VAT unless stated otherwise. Programme and build fees are payable in advance or by the instalments set out in your proposal. Retainers and memberships are billed monthly in advance by direct debit or card. Invoices are due within 14 days of issue unless the proposal says otherwise.

If an invoice is unpaid 14 days after its due date we may pause work, pause hosting of any system we run for you, and charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. We reinstate paused systems within two working days of payment clearing.

4. Ownership of the systems we build

This section matters most to systems build and retainer clients, so please read it before you sign.

Content you give us, your brand, your logos, your photographs, your customer data and the words you write, stay yours at all times.

Everything we build to make that content work is ours. That includes website templates and page structure, funnel architecture, CRM pipelines and field configuration, automation workflows, email and SMS sequences, forms, questionnaires, integrations and the know-how embedded in them. We license those systems to you for your business for as long as you remain a paying client. The licence is non-exclusive and non-transferable, and it ends when your retainer or agreement ends.

Copy, images, videos and designs we create for you as part of a build are licensed to you on the same basis as the systems, except that written copy and photography commissioned specifically for your business and paid for as a separate line item is assigned to you on payment.

Your customer data is exported and handed to you in a standard format (CSV or equivalent) within ten working days of any request, at no charge, at any time during or after the agreement, and in any case within 30 days of the agreement ending if you ask. We delete our copy 90 days after the agreement ends unless the law requires us to keep it.

Domain names are registered in your name wherever possible. Where we have registered or hold a domain on your behalf, we transfer it to you on request at cost once any outstanding invoices are settled. We never hold a domain to ransom.

5. Migration and handover fee

If you want to take the systems we have built to another provider, run them yourself, or have a third party copy or rebuild them, you can buy out the licence. The migration and handover fee is £5,000 plus VAT.

That fee covers the export of pages, funnels, workflows, sequences and configuration in a usable form; a documented handover of how the system runs; transfer or re-pointing of domains and integrations we control on your behalf; and up to one working day of support for the provider taking over. It reflects the build work the fee for your original project did not fully recover, which is why the monthly retainer is priced as it is.

The fee may be waived or reduced at the discretion of 369 management, for example where a client has been on retainer for a long period, or where the handover is straightforward. Any waiver or reduction must be agreed in writing before migration begins. Without that written agreement the full fee applies and is payable before export.

Leaving without migrating is different. You can end a retainer under section 7 at any time and we will export your data for free. The fee applies only if the systems themselves move or are reproduced.

When your agreement ends without a buy-out, the licence ends with it. We take the systems offline on the end date, keep a backup for 90 days in case you change your mind or want to buy out later, and then delete it. Copying, scraping or rebuilding our systems without a buy-out is a breach of these terms and of our intellectual property rights.

6. Memberships and the Self-Build Programme

369 Create community membership is free and can be ended by you or by us at any time.

The 369 Self-Build Programme is sold on a 12-month minimum term at the monthly price shown when you join. After the first 12 months it continues month to month until you cancel with one month's notice. Founding members keep the price they joined at for as long as their membership continues without a break. Membership is for one named person and one project. Training content and the AI assistant are licensed for your own use and may not be shared, resold or used to deliver services to others.

If you cancel inside the minimum term, the balance of the 12 months remains payable unless we agree otherwise in writing.

7. Cancellation

Programme places: you may cancel in writing up to 14 days before the cohort start date for a full refund less any strategy call or onboarding work already delivered. After that the fee is non-refundable, though we will offer a place on a later cohort where we can.

Systems build: once build work starts, fees for work completed are non-refundable. Retainers can be cancelled by either side with one month's written notice after the initial term stated in your proposal.

One-to-one work: billed as delivered, cancellable by either side with one month's notice.

If you are a consumer (buying for yourself, not for a business) you also have the statutory 14-day cooling-off right from the date you buy, except for services you ask us to start delivering within that period.

7A. What we need from you

Builds run to the timetable in your proposal only if you give us what we need when we need it: content, approvals, logins and decisions. We ask once in writing, then again seven days later. If we are still waiting after 14 days we pause the project, and resuming it is scheduled around other client work. Fees remain due on the original dates.

You confirm that content you give us is yours to use, and that your customer data was collected lawfully. You are responsible for your own compliance with advertising, consumer and sector rules in what you ask us to publish.

You give us one point of contact with authority to approve work. Approval of a page, sequence or workflow, in writing or by going live, closes that item; later changes are new work.

7B. Third-party platforms and access

The systems we build run on third-party platforms (CRM, hosting, email, SMS, booking, payments). Their fees, usage charges and uptime are theirs, not ours, and we pass through usage costs such as SMS, email volume and AI credits at cost or as stated in your proposal. If a platform changes or withdraws a feature we will propose the best alternative but are not liable for the change.

Where you hold your own account on a platform, you give us the access we need to do the work and keep it in place while the agreement runs. Where we hold the account on your behalf, section 4 applies to the configuration inside it and section 5 applies if you want to move it.

7C. Revisions, support and response times

Builds include the revision rounds stated in your proposal. Retainers include the monthly support hours stated in your proposal, used or not, with additional work quoted before it starts. We respond to retainer support requests within one working day and fix faults in systems we built as a priority. Changes to systems you or a third party have altered without us are chargeable.

7D. Case studies and reviews

We may name you as a client and describe the work in general terms. We will only publish figures, quotes or video about your results with your written permission, which you can withdraw for future use at any time.

7E. Our people

During the agreement and for 12 months after, neither of us will solicit for employment or engage directly any employee or contractor of the other who worked on the account, without the other's written consent. A placement fee of 20% of first-year remuneration applies if this is breached.

8. What we do not promise

We do not promise any particular revenue, enquiry volume, project outcome or planning decision. Results on this site are real client results and are not a guarantee of yours. Quantity surveying and commercial advice is given on the information you provide; it is not legal advice and does not replace the advice of your solicitor on contract terms.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise our total liability to you under any agreement is limited to the fees you have paid us in the 12 months before the claim, and we are not liable for loss of profit, loss of business or indirect loss. We hold professional indemnity insurance and will confirm the cover on request.

10. Confidentiality and data

We keep your business information confidential and expect the same for ours, including our pricing, methods and system designs. Personal data is handled as set out in our privacy notice.

11. Changes to these terms

We may update these terms from time to time. The version in force is the one on this page on the date you order. Changes do not apply to a signed agreement already in place unless both sides agree in writing.

11A. Events outside our control

Neither side is liable for delay caused by events outside its reasonable control, including platform outages, illness, or failures of suppliers. The affected side tells the other promptly and does what it reasonably can to recover the position.

11B. General

These terms, your proposal and any signed agreement are the whole agreement between us and replace earlier discussions. If any part is found unenforceable the rest still applies. We may assign the agreement to a successor business that takes on our obligations; you may not assign it without our consent, which we will not unreasonably withhold. Notices go by email to the addresses on the proposal.

12. Law and disputes

These terms are governed by the law of England and Wales. If there is a dispute we will try to resolve it by a direct conversation first, then by mediation if needed, before either side goes to court. The courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms: [email protected].